We have been looking at ways we can improve access for patients trying to contact the surgery by phone at 8am as this is our busiest call time. Currently our Galmpton surgery is open from 8am but we only have one Patient Care Advisor there who has to both answer the phone and deal with patients attending the surgery.
To ensure our calls are answered quicker in the morning we will be changing our Galmpton opening time to 8.30 from January 2020. This will allow more Patient Care Advisors to be on the phones and hopefully reduce the queuing time for our patients. We will remain open on a Friday at 7am for pre-booked appointments only for our early morning clinic.