- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
- A loss of or change in smell or taste
Check if you have coronavirus symptoms - https://111.nhs.uk/covid-19/
What do I do if I have symptoms?
Do not got to a GP Surgery, Pharmacy or Hospital. In the first instance use the NHS111 Coronavirus advice service online - https://111.nhs.uk/covid-19 Only telephone 111 if you cannot get help online.
In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have corona virus.
I’ve seen on social media that there is an Asthma Rescue Pack available. Can I have one?
We are aware of social media posts circulating that asthmatics (and even those that aren’t), will be issued with Rescue Packs of Amoxicillin and steroids if you call the Practice. This suggestion is incorrect and the decision to use rescue packs is only made after careful evaluation for people with severe (brittle) asthma or severe COPD who are under follow up by a Specialist Respiratory Team.
Oral steroids are powerful systemic drugs that can have an immunosuppressant effect (thus potentially increasing the severity of an infection and the risk of you passing the infection on to other people) and thus the decision to use them would rarely be delegated to a patient without careful evaluation.
Please do not contact us asking for rescue packs unless this is something that has previously been agreed with your medical team and careful instruction how to use and when has been provided. That would normally still involve discussion with the medical team where possible before starting.
Can I pick up my Prescriptions from Day Lewis (Quay) the pharmacy in Compass House Surgery?
Current opening hours 10AM - 2PM Monday to Friday
If you collect your prescriptions from Quay pharmacy (the pharmacy in Compass House Surgery) you can no longer access this through the Compass House building. Please go around to the door at the back of Compass House situated just inside the car port and press the doorbell. A member of the pharmacy team will come to the door and deal with your prescription/enquiry. For more information see our Home page.
Can you provide me with a letter for my insurers to cancel my travel arrangements?
Unfortunately no. Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. It is not a good use of GPs' time to be writing letters for patients who are not ill but have plans to travel - and GPs will always base their decisions on official advice. Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of the virus, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel.
Texts sent by the government to patients classed as “at risk”
If you have received one of these texts and been asked to contact your GP practice please read the below information – our staff can give you no further information than what we have put down here
We are aware of patients who have started receiving letters advising them to self isolate for the next 12 weeks. These letters are being been sent to patients who are at "high risk" of developing complications if they were to get Covid-19.
The information which has been released to GP practices by the Government is that the following patients are in the "increased risk" category and should be following the social distancing advice.
Some patients in the above categories may find themselves being upgraded into the high risk category however the guidance on how these patients will be identified, & who will be contacting them has not yet been released and we are expecting to receive this information within the next 14 days.
We have been advised that there are 3 phases to the letters being sent out and they are half way through phase 2. This means not having a letter yet does not necessarily mean you won’t get one.
We are expecting all patients who will receive a letter to have had one within the next 3-4 weeks.
Practice updates / comms for patients COVID-19
Other useful information, links & phone numbers
- NHS launches new online support for people with diabetes
- Support for managing your bone, joint or muscle pain at home - Physiotherapy self-care videos
- Support for Menatl Health
- Urgent Help for Mental Health
- Coronavirus - A Book for Children
Get an isolation note to give to your employer - https://111.nhs.uk/isolation-note/
- Torbay Community Coronavirus Helpline - 01803 446 022 - www.bit.ly/torbayhelpline
- Brixham Does Care - 01803 857 727
- Virtual HOPE for Carers
- Torbay Pregnancy Advisory Service - Read more HERE
- Self-referral information for abortion clinic - Read more HERE
Coronavirus (COVID-19): support for victims of domestic abuse (GOV.UK) - click HERE
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
IRISi interventions: irisi.org/iris/find-your-local-iris-site/
If you would like to volunteer and help your community click HERE and complete the form online
Help using online services / video consultation - links and guides below