Frequently Asked Questions - Coronavirus
What are the symptoms of Coronavirus?
  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

Check if you have coronavirus symptoms

What do I do if I have symptoms?

Do not got to a GP Surgery, Pharmacy or Hospital. In the first instance use the NHS111 Coronavirus advice service online - Only telephone 111 if you cannot get help online.

In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have corona virus.

I’ve seen on social media that there is an Asthma Rescue Pack available. Can I have one?

We are aware of social media posts circulating that asthmatics (and even those that aren’t), will be issued with Rescue Packs of Amoxicillin and steroids if you call the Practice. This suggestion is incorrect and the decision to use rescue packs is only made after careful evaluation for people with severe (brittle) asthma or severe COPD who are under follow up by a Specialist Respiratory Team.

Oral steroids are powerful systemic drugs that can have an immunosuppressant effect (thus potentially increasing the severity of an infection and the risk of you passing the infection on to other people) and thus the decision to use them would rarely be delegated to a patient without careful evaluation.

Please do not contact us asking for rescue packs unless this is something that has previously been agreed with your medical team and careful instruction how to use and when has been provided. That would normally still involve discussion with the medical team where possible before starting.

Can I pick up my Prescriptions from Day Lewis (Quay) the pharmacy in Compass House Surgery?

If you collect your prescriptions from Quay pharmacy (the pharmacy in Compass House Surgery) you can no longer access this through the Compass House building. Please go around to the door at the back of Compass House situated just inside the car port and press the doorbell. A member of the pharmacy team will come to the door and deal with your prescription/enquiry. For more information see our Home page.

Please note that with effect from Thursday 2nd April the on-site pharmacy will be changing their current opening hours from 9AM - 1PM to 10AM - 2PM

Can you provide me with a letter for my insurers to cancel my travel arrangements?

Unfortunately no. Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. It is not a good use of GPs' time to be writing letters for patients who are not ill but have plans to travel - and GPs will always base their decisions on official advice. Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of the virus, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel.

Other useful links & phone numbers

Help using online services / video consultation - links and guides below

Problems with enabling camera or microphone on video consultations? - click HERE for help

 *In light of Covid-19 we will confirm your identify via telephone. Please e-mail your name and your contact number to This email address is being protected from spambots. You need JavaScript enabled to view it. so we can arrange this. Thank you