If you are unable to attend for an appointment please let us know as soon as possible so that we can offer it to someone else. Appointments can be cancelled by the cancellation telephone number on 01803 225849 or online through Patient Access.

We fully understand that patients will sometimes accidentally miss an appointment, but if you know that you cannot keep a booked appointment please let us know as soon as possible. This means that we can offer the appointment slot to someone else. We have hours of wasted clinical time each month through patients that “did not attend” (DNA’s). Cancelling an appointment means we can then offer that appointment to someone else and help shorten wait times to see clinicians.

Arriving late for appointments

Whilst we understand and sympathise when patients arrive late for appointments, each patient that arrives late has a knock on effect. It can cause considerable difficulties for patients booked later in the day that may have to wait longer than expected to see the Clinician and also for staff who may have other commitments.

In order to keep some consistency in our management of late arrivals, any patient running more than 10 minutes late will be referred to the clinician to see if they can still be seen but they may be asked to re-book the appointment at another time. This is so that we can be fair to all our patients that day and limit the effects of lateness.

Please note that being up to 10 minutes late for an appointment still has a knock on effect for the clinician and the remainder of patients throughout the day so please help them by arriving in plenty of time for your appointment whenever possible.