We constantly aim to improve the service we offer, so we encourage all patients to let us know when we have done something well or if there are any suggestions as to how we can improve something. You can do this by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Patients are asked that in the event of any issues to speak in the first instance to any member of staff as they are all happy to help out to resolve any problems. Alternatively you can speak or write to our designated Complaints Manager Samantha Westlake. A copy of the complaints process is available on request.

Our complaints procedure is designed to make sure we settle any complaints as quickly as possible. We acknowledge complaints within 3 working days and aim to have looked into the complaint with 10 working days of the date when it was raised. We shall then be in a position to offer an explanation or meeting as appropriate. If there are any delays in this process, we will keep the complainant informed.

When looking into a complaint we shall aim to:

  • Find out what happened and what went wrong
  • Identify what we can do to make sure the problem does not happen again

If the complaint is on behalf of another person, the rules of medical confidentiality will be kept and written consent from the patient is required.