Practice Business Manager
Steph joined the Compass House team in 2016 and has a background in business and finance management, process improvement and customer service. She has a strong emphasis on ensuring a positive patient experience and strongly believes in continuous improvement.
Steph has overall responsibility for the Practice, providing leadership and management to guide and develop the team and ensure the sustainability of Compass House. She liaises with the Clinical Commissioning Group, voluntary agencies, other practices and Hospitals to ensure the Practice meets the care requirements of its patients. She also represents the local practices in Brixham and Paignton on the South Devon Collaborative Board.
Outside of work Steph enjoys being active and running around after her two young children and puppy.
Patient Liaison Manager
Emma joined the practice in 2004 and has worked both in reception and admin gaining a wealth of experience in all areas of the Practice. She is responsible for the admin team, HR, compliments, complaints and works closely with our Patient Participation Group.
Operation & Finance Manager
Kirsty has worked at Compass House since 2010, having worked in both Reception and Admin gaining experience of different aspects of General Practice, before taking on her role as Operations and Finance Manager. She is responsible for the day to day running of the Practice, general finances process improvement as well as supporting the teams where required.
Patient Care & Administrative Team
Head of Patient Care
Kelly manages and leads our front of house team, along with two senior team members Catherine and Sophie.
Our Patient Care Advisors welcome patients to the surgery, arrange appointments, answer patient queries and carry out administration tasks. They use Health Navigation, which involves asking patients a few questions to understand the nature of their query using clinically designed protocols. This enables them to offer the most appropriate professional for the patient, which may not necessarily be a GP. It is not a clinical consultation and it does not make a diagnosis or plan treatment, it merely connects the patient with the most appropriate person or service.
Please give the Patient Care Advisors as much information as you can in order to help them help you. They will need to ask for further details or check information in your medical records when you telephone the surgery. They are bound by the same rules of confidentiality as the Doctors and Nurses and everything that you tell them is treated in confidence.
Our Patient Care Advisors team consists of Amy, Debbie, Jo, Kirsty, Laura, Sandra, Vikki, Nikki, Jess, Katie and our apprentice Hannah
Our admin team carry out a wide range of essential roles supporting the clinicians such as arranging referrals for patients to hospital, following up on queries, typing letters, summarising patient record, dealing with all Insurance and Solicitor requests for medical examinations, reports and private forms. The team also support the practice management by producing patient communications such as leaflets and information, maintaining the website and manging the IT systems.
Our administration team consists of Claire G, Claire H, Emma, Simon, Iuli, Jess, Leanne, Viv and our apprentice Hannah