The quickest and easiest way to book appointments and use our services is online. As well as book appointments you can order your repeat prescriptions online, get test results and view parts of your medical record. Further online services will be added in the future so it’s well worth registering for online services now.

Appointments

Access the Appointment System

Cancel your appointment

When booking an appointment please use the appointment type’s appropriately to ensure both your time and clinician's time is not wasted. 

Please see below for appointment types and indication of their use.

Blood Pressure - This is a 10 minute appointment with our Heath Care Assistant for patients that have been advised to attend the surgery for a blood pressure.

Cervical Screening - This is your smear review, please only book in for your smear test only if you have been called as per letter from the screening department.

Diabetes - This is for annual review appointments and you have been called and you have already received your annual blood test results. Please note this appointment is with our diabetic nurse only. 

Nurse Practitioner - Advance booking for Sonia Lake or Ian Parsonage.

INR - This is a 5 minute appointment only with our Heath Care Assistant for when you next INR is due.

Routine Doctor - Advanced booking with a GP bookable 2 weeks in advance.

Telephone Advice Only - Telephone advice only with a GP bookable form 6pom the night before, Please note - this is not an appointment and the GP will call you during the day and not the time specified. 

Prescriptions

Order a repeat prescription

Test Results

Access your test results

Register for Online Access

To sign up with these easy to use services please click below to register, to do this from home please ensure you click NO when you are asked if you have recieved a letter from your practice.

Register

Guidance for Patient Access

Before using EMIS Patient Access please read the following guidance.

Who can register for Patient Access?

Patient Access Login ScreenPatient access is available to anyone over 16 registered at the practice. You will be able to book one appointment until you visit the surgery with your photo ID. We will then unrestrict your account to be able to book more than one appointment, order repeat prescriptions and view a summary of your medical record.

We trust you to take full responsibility for your own account and do not condone people managing accounts for their family members or friends as all data is confidential. On circumstances where this is necessary for example you have a carer, you need to complete a consent form that is provided at the surgery reception or available here.

With effect from 25th May 2018, the General Data Protection Rules (GDPR) came into force within the UK.

The rules state that children aged 11 years and over are responsible for their own electronic data implying that parents information has to be removed. As a result, we are no longer able to offer certain services for children between the ages of 11 and 18 years old. These are outlined below:

Mobile Telephone Numbers: All mobile telephone numbers currently held for children over 11 years old will need to be removed. They must receive their own electronic communications (such as text reminders) going forward. If they have their own mobile number, they can call us to provide this information and we will add it to their record.

Email addresses: All email addresses for children over 11 years old will be removed. They must receive their own electronic communications going forward. If they have their own email address, they can call us to provide this information and we will add it to their record.

Online access: Full online access will no longer be available to patients aged between 11 and 16 years old. If you currently have online access for your child, this will be amended so that the only feature available will be appointment booking. From age 16, the patient can register independently and have access to the full service (including repeat prescription requests and access to a summary of their medical record).

We apologise for any inconvenience the above may cause. However, we hope you understand that this is mandatory and has to be implemented by law.

Your Responsibility

 The practice will take every measure to ensure that your EMIS Patient Access application is secure. It is for this reason that full registration for this service cannot be completed without you presenting at the surgery with your photo ID. It is your responsibility to ensure that your EMIS Patient Access account remains secure.

You are able to cancel your EMIS Patient Access Account at any time by contacting the surgery in writing. You may wish to do this if you think someone else knows your log in details, or if you have shared these details with a family member or partner and no longer wish them to know these details.

Prescription Requests

EMIS Patient Access gives you the facility to send repeat medication requests to the surgery. We require three working days to process requests. This service is for repeat medication only; please send us a written request for any other medication.

If you require medication urgently please do not use the online service as it may not be seen straight away. When requesting your repeat medications please only select the items that you require. Please note that if your medication use is too high, or if you request medication that is not due, your request may not be processed. You need to check the status of your request by logging on to EMIS Patient Access.

Cancelling Appointments

Please let us know if you are unable to attend an appointment that you have booked online. You can contact us by telephone to cancel it, or you can cancel it by logging on to EMIS Patient Access. You can also use this service to cancel your appointment. Letting us know that you don’t need your appointment allows us to offer the appointment to someone else.

Inappropriate Use of EMIS Patient Access

We monitor the use of this service and we are sure that you will find it useful. Please note however that if we find abuse of this service, we will revoke your access and you will have to discuss any services you require with our Health Navigation team.

Having trouble signing up to our online services?

The service is very simple to use once you have signed up however if you do have any trouble please do not hesitate to contact your Practice to ask any questions you may have, or you can download our useful help pages please click either of the links below.

If you would like more information on registering or would like to know more about the online service please visit the Patient Access website https://patient.uservoice.com/knowledgebase

More information about Patient Online Services

Patient Online is an NHS England programme to offer and promote online services to patients, including access to records, online appointment booking and online repeat prescriptions (as outlined in the 2014/15 General Medical Services (GMS) contract). GP practices will have completed the annual e-Declaration which has a number of questions specifically about progress with these services.

Practices can have access to resources to support implementation that has been developed in partnership with the British Medical Association, Royal College of General Practitioners and other Royal Colleges to develop materials for this purpose. The materials include implementation guides, check lists, registration forms, case studies, videos, reports, frequently asked questions and guides.

These are available at: http://elearning.rcgp.org.uk/patientonline

The Patient Online Programme has also developed an interactive Support and Resources Guide to help general practices. The guide includes the materials developed by the RCGP, as well as materials for patients, frequently asked questions, regional and local support arrangements and much more. It offers clarification of pertinent issues such as proxy access and coercion.

The guide can be found at: http://www.england.nhs.uk/patient-online

For further information please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.